1. Introduction Firefly Games ("we," "our," or "us") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you play our mobile games (the "App").
2. Information We Collect We may collect information about you in a variety of ways. The information we may collect via the App includes:
3. Use of Your Information We use the information we collect to:
4. Third-Party Services (Important) We use third-party services that may collect information used to identify you. We strongly advise you to review the privacy policies of these third-party service providers:
5. GDPR (For Users in the EEA/UK) If you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data:
6. CCPA/CPRA (For Users in California) Under the California Consumer Privacy Act (CCPA), California residents have the right to opt-out of the "sale" of their personal information.
You can opt-out by clicking the "Do Not Sell My Personal Information" link in the App settings.
7. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. However, please be aware that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
8. Children’s Privacy Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately.
9. Data Retention We adhere to the principle of data minimization. We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, it is securely deleted or anonymized.
10. International Data Transfers Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By using our App, you consent to this transfer.
11. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:
Company Name: Firefly Games
Email: fireflygames.official@gmail.com
Game Service Terms of Service
Article 1 [Purpose] The purpose of these Terms of Service (hereinafter referred to as the "Terms") is to stipulate the rights, obligations, and necessary matters between Firefly Games (hereinafter referred to as the "Company") and the user regarding the use of all services associated with the mobile games provided by the Company (hereinafter collectively referred to as the "Service").
Article 2 [Definition of Terms] The definitions of terms used in these Terms are as follows:
"User" refers to a person who agrees to the Company's Terms, continuously receives the Company's information, and is capable of continuously using the Services provided by the Company. "Temporary User" refers to a person who uses the Guest Login mode without formally signing up as a "User."
"Service" refers to all services associated with the mobile games provided by the Company.
"Device" refers to devices such as mobile phones, smartphones, PDAs, tablets, handheld game consoles, and console game devices through which the Service can be downloaded or installed and used.
"Application" refers to all programs downloaded or installed and used through the Device described in Article 2, Paragraph 3, to use the Service provided by the Company.
"Open Market Provider" refers to an e-commerce provider that provides functions to install the Company's games and make payments (including providers offering in-game payments) (e.g., Google Play Store, Apple App Store, T-Store, Olleh Market, U+ App Market, etc.).
"Platform Provider" refers to a business operator that provides services in partnership with the Company in promoting or using the Company's games (e.g., Kakao, Line, etc.).
"Account Information" refers to the generated information such as the User's ID, game user number, device information, and general information provided by the User to the Company, as well as game usage information (character information, items, levels, etc.) and usage fee payment information.
"Paid Content" refers to all online content purchased through an Open Market Provider to enjoy specific effects or efficacies while using the Service.
"Free Content" refers to all online content that can be acquired while using the game service or through gifts between Users without purchasing the Paid Content defined in Article 2, Paragraph 8.
"In-App Purchase" refers to the act of payment to purchase Paid Content, such as items and game money, within the Application.
"Advertising Information, etc." refers to advertising information using mobile phone SMS (LMS), smartphone notifications (Push notifications), email addresses, etc.
The definitions of terms used in these Terms shall be governed by relevant laws and regulations and general commercial practices, except for those defined in Article 2.
Article 3 [Effectiveness and Amendment of Terms]
These Terms become effective when they are specified on the Company's website or within the Application for Service use, and the User installs and executes the Application. By the above consent, a Service use contract is concluded between the Company and the User.
Agreeing to these Terms means agreeing to regularly check for changes to the Terms.
The Company may amend these Terms to the extent that it does not violate relevant laws and regulations or commercial customs, in order to reflect changes in relevant laws or to improve the User's rights and obligations.
The amended Terms shall be notified to the User through the Company's website, official community, or the Application provided by the Company 7 days prior to the effective date of the amended Terms (however, 30 days prior for matters that have a significant impact on the User's rights and obligations or matters changed disadvantageously to the User) and shall take effect from the date of application.
The User has the right to disagree with the amended Terms. If the User does not agree to the amended Terms, they may stop using the Service and withdraw from membership by logging out and deleting the Application. However, if the User does not express their refusal by the effective date despite the Company clarifying that failure to express refusal by the effective date will be deemed as consent when notifying the amended Terms, the User shall be deemed to have agreed to the amended Terms.
The Company may establish an Operating Policy regarding matters delegated by specifying a concrete scope in these Terms. The Operating Policy may be established separately for each game service, community service, and other services.
The Operating Policy has the same effect as these Terms, but matters not delegated by these Terms within the Operating Policy or matters contrary to the contents of these Terms shall not apply.
Article 4 [Rules Other than Terms] Matters not specified in these Terms shall be governed by the Company's Operating Policy, relevant laws and regulations, and commercial practices.
Article 5 [Obligations of the Company]
The Company shall not engage in acts prohibited by relevant laws and these Terms and shall do its best to provide the Service continuously and stably.
The Company shall not neglect its security obligations for the protection of the User's personal information. However, depending on the nature of the Service, content introducing the User, such as the User's nickname and photo, may be disclosed to other Users at the User's choice.
If the Company objectively recognizes that opinions or complaints raised by the User are justified, it shall process them within a reasonable period. However, if immediate processing is difficult, the Company shall notify the User of the reason and the processing schedule.
If equipment failure occurs or data is lost while improving the Service for the continuous and stable provision of the Service, the Company shall do its best to repair or restore it unless there are unavoidable reasons such as natural disasters, emergencies, or technical defects that are difficult to solve.
The Company notifies and complies with the Privacy Policy to protect personal information.
The Company may provide the User's personal information, such as name and email address, to a third party within the scope permitted by law in the following cases: ① When there is a request for information provision from an investigative agency or other government agency due to the User's violation of relevant laws while using the Service. ② When necessary for information protection tasks such as confirming fraudulent activities, including the User's violation of laws or these Terms of Service. ③ When required by other laws.
The Company's Privacy Policy does not apply to information linked externally from the Company's official site. Also, the Company is not responsible for any information exposed due to the User's imputable reasons.
To protect the User's personal information and prevent account theft, the Company may treat accounts that have not logged in for one year as dormant in accordance with relevant laws, and for accounts that have not logged in for four years after being treated as dormant, the Company may terminate the mobile game service use contract (Service Termination) and delete related information (this is referred to as 'Automatic Withdrawal'). The Company does not separately notify the User when terminating under this clause. In this case, the User's account and content information held by the User are processed according to Article 14, Paragraph 1, and cannot be restored, and posts posted by the User follow Article 19. Even if a User who has automatically withdrawn re-joins, the right to access posts posted before the automatic withdrawal is not restored.
Article 6 [User's Obligations and Consultation Application Method]
Users shall not use the Service provided by the Company for purposes other than the original purpose of the game service or engage in acts falling under any of the following subparagraphs. Also, Users must check amendments to the Terms of Service from time to time.
Users shall not engage in the following acts (hereinafter referred to as 'Verbal Abuse, etc., against Customer Service Workers') against the Company's counselors, Company operation-related personnel, other Company workers, persons who perform customer response duties under a consignment relationship with the Company, security personnel, and other employees (hereinafter collectively referred to as 'Employees, etc.') by email, telephone, face-to-face, or other methods. ① Using abusive language or profanity. ② Speaking or writing words that cause sexual shame. ③ Implying or predicting self-harm or suicide. ④ Repeatedly making the same or similar demands. ⑤ Visiting the Company's office building, business office, or other business places without a prior appointment with the Company and causing a disturbance. ⑥ Repeatedly engaging in acts that cause physical or mental suffering to Employees, etc. ⑦ Speaking insulting words, writing, or acting towards Employees, etc. ⑧ Inquiring about matters other than the game the User is using. ⑨ Threatening the Company or Employees, etc. ⑩ Engaging in speech or behavior that harms the rights and interests of customer service workers under the Occupational Safety and Health Act. ⑪ Other acts equivalent thereto.
If a User has inquiries regarding game use, personal information, payment, refund, or other complaints, the User must apply for consultation by the method specified in the Operating Policy of the relevant game. The User shall not apply for consultation by methods other than those specified in the Operating Policy.
Users shall not write or say words implying suicide or self-harm during consultation or inquiry. If a User implies or attempts suicide or self-harm, the Company may take measures according to relevant laws to prevent suicide.
Article 7 [Prohibition of Abnormal Transactions and Prohibition of Trading Abnormal Goods]
Users shall not use over-the-counter exchanges other than the exchange provided by the Company within the game. In addition, Users shall not transfer or acquire items, goods, cash, accounts, characters, etc. (collectively referred to as 'Items, etc.' in this Article) to or from other Users for free or for a fee by methods other than those recognized by the Company. Restrictions on use for violations of this may be specified in detail in each Operating Policy.
A person who has obtained 'Items, etc.' by hacking, theft, operating a workshop (gold farming operation), using macros, abusing subscription withdrawal (referring to subscription withdrawal abusing in Article 14-2, Paragraph 6 of these Terms), or other abusing acts (collectively referred to as 'Serious Violations') shall not transfer (including free transfer) said 'Items, etc.' to other Users by any means, nor shall they attempt, advertise, chat, solicit, or contact to transfer. Restrictions on use for violations of this may be specified in detail in each Operating Policy. In the case of 'Subscription Withdrawal Abusing,' goods, items, cash, etc., unfairly acquired or held due to subscription withdrawal abusing also fall under the above 'Items, etc.' (This applies to all provisions of these Terms).
All Users shall not acquire or transfer (including free acquisition and transfer) 'Items, etc.' held or formed through 'Serious Violations' to anyone by any means, nor shall they attempt, contact, advertise, arrange, or solicit for acquisition or transfer. The Company may take measures to restrict use against violators, and restrictions on use may be specified in detail in each Operating Policy.
Article 8 [Service Use Time] Service use is, in principle, operated 24 hours a day, throughout the year, unless there is a special business or technical hindrance of the Company. However, the Service may be temporarily suspended on days or times set by the Company due to the necessity of regular inspection, etc.
Article 9 [Service Content and Change]
The Company may change, such as modify, add, or abolish, all or part of the Service being provided at any time if necessary for the operation, technology, or planning of the Service, such as new game contents and various bug patches.
The Company may temporarily suspend or terminate the Service if it is necessary to temporarily suspend or terminate the Service due to operational, technical, or planning reasons.
The cases where the Company can restrict or suspend the Service without prior notice pursuant to the preceding paragraph are as follows: ① In case of force majeure such as war, incident, natural disaster, or national emergency. ② In case normal service provision is hindered due to power outage, failure of various facilities, or congestion of usage. ③ In case it is unavoidable due to construction such as maintenance of service facilities. ④ In other unavoidable cases where the Service must be restricted or suspended due to the Company's various circumstances.
The Company is not responsible for problems caused by the change or suspension of the Service unless the cause of the change or suspension of the Service is due to the Company's intent or gross negligence.
The Company may provide the following services to Users in relation to the community: ① A system to write (including file attachment functions such as photos, videos, music) or delete personal posts. ② A system to create a community nickname. ③ A system to create and post opinions or lists about games or posts. ④ A system for Users to inquire and answer information. ⑤ All other services provided to Users by the Company's own development or through cooperation agreements with other companies. ⑥ Other services specified in the Operating Policy.
Article 10 [Provision of Information and Advertisement Placement]
The Company may use information acquired through Platform Providers and Open Market Providers or request additional information about individual Users for the purpose of introducing game services to Users and improving services. Users may refuse to provide additional information to Platform Providers, Open Market Providers, or the relevant service regarding such requests.
The Company may place advertisements related to the "Service" and mobile games scheduled to be provided within the "Service," or send and guide "Advertising Information, etc." using personal information collected from the User with the User's prior consent. Users may refuse to receive such information at any time if they do not want it.
The Company bears no responsibility for any loss or damage caused by the User participating in, communicating with, or trading with the advertisements in the preceding paragraph unless there is intent or gross negligence on the part of the Company.
The Company may provide various information deemed necessary for Service use to the User via email, postal mail, notification windows within the community, or other methods specified in the Operating Policy. However, regarding advertising information, the Company transmits it to the User after obtaining separate consent pursuant to Paragraph 2 of this Article.
Article 11 [Purchase and Use of Paid Content]
Users can purchase Paid Content according to the payment operation policy of each Open Market Provider according to the type of device using the Service, and differences in the payment limit may occur due to differences in the payment policy. In addition, the purchase price of Paid Content is charged according to the method and policy determined by the mobile carrier, Platform Provider, or Open Market Provider linked to the Open Market Provider, and the payment method also follows the policy of the relevant provider.
Paid Content purchased by the User within the game service can only be used on the Device where the game service application has been downloaded or installed.
Article 12 [In-App Purchase]
The Company's Application includes an In-App Purchase function for purchasing Paid Content.
Users must prevent third-party In-App Payments by using the password setting function of the Device or the password setting function provided by the Open Market. To this end, the Company applies modules and libraries for In-App Payment to the Application to which authentication procedures provided by the Open Market are applied in accordance with the recommendations of the Korea Communications Commission and the "Open Market Mobile Content Payment Guidelines."
The Company is not responsible for third-party payments caused by the User's failure to manage the mobile device password or the password provided by the Open Market Provider. However, this shall not apply in cases caused by the Company's intent or negligence.
The User is responsible for faithfully paying the In-App Purchase price according to the policy and method of the Open Market Provider, and payment limits may be granted for each payment method.
Article 13 [Withdrawal of Subscription and Refund, etc.]
In the case of Paid Content purchased by the User, the User may withdraw the subscription (cancel purchase) without a separate fee within 7 days from the date of the contract or the date the Paid Content becomes available. However, for some Paid Content with characteristics equivalent thereto, such as Paid Content provided free of charge by the Company or a third party such as events, or Paid Content that has already been used or deemed used at the time of the request for withdrawal of subscription, withdrawal of subscription (cancellation of purchase) may be restricted pursuant to Article 17, Paragraph 2, Subparagraphs 2 to 3 of the 「Act on the Consumer Protection in Electronic Commerce, Etc.」 and Article 27, Paragraph 1 of the 「Content Industry Promotion Act.」 In this case, the Company shall take measures as prescribed by relevant laws, such as notifying the User when purchasing the relevant Paid Content (withdrawal of subscription related to receiving gifts shall follow Paragraph 9 of this Article).
If the User is unable to use the purchased Paid Content due to reasons attributable to the Company's intent or gross negligence, the Company shall provide the same Paid Content free of charge or fully refund the purchase amount regardless of the contract date (purchase date). However, if the Service is suspended, it shall be processed according to Article 8, Paragraph 2.
Refunds are, in principle, made to the payment method purchased within 3 business days from the application date only when payment is confirmed. However, the refund operation policy of each Open Market Provider may apply depending on the type of operating system of the Device using the Service, and detailed refund application procedures follow what is announced on the Company website or within the Application. Also, Paid Content in the game will be deducted and reflected by the amount refunded.
If the User opens Paid Content (e.g., moves it from the storage box) or clicks the use button, it may be judged that the User has expressed an intention to use it. Also, if the basic unit purchasable within the game service is damaged due to full or partial use, the Company judges that the User has expressed an intention to use it. Furthermore, if a consent process such as acceptance is passed on a screen related to the transmission and reception of Paid Content such as a message box or gift box, this is judged as the User expressing an intention to use it. This includes cases where it was purchased through another person differently from the customer's intention.
Content acquired as a reward during the game service without payment of the usage fee where actual normal purchase history is recorded, or content provided by the Company through internal events or external partnership events, etc., is not refundable.
Requests for withdrawal of subscription and refund, etc., proceed after a separate consent process for handling personal information with the Company's customer center or a consignment company designated by the Company, and then through confirmation of the Company's purchase history. During this process, the procedure proceeds after confirming the purchase history through the Platform Provider and Open Market Provider. During this process, to confirm the User's legitimate reason for withdrawal of subscription, the Company may contact the User through the information provided by the User to confirm precise facts and may additionally request proof (e.g., personal information registered with the Platform Provider, purchase or payment history of the Open Market Provider, documents confirming that purchase was made through another person differently from the customer's intention <e.g., Family Relation Certificate>, etc.). The User must submit the requested documents to the Company by fax transmission or other methods.
In the following cases, withdrawal of subscription for Paid Content is restricted, and the Company displays that withdrawal of subscription is restricted before In-App Payment for Paid Content where withdrawal of subscription is restricted. ① In the case of Paid Content where use begins immediately after purchase or is immediately applied to the Application. ② In the case where additional benefits are used in Paid Content provided with additional benefits. ③ In the case where part of Paid Content sold in a bundle is used. ④ In the case of capsule-type/probability-type Paid Content where the act of opening can be viewed as use or utility is determined upon opening.
If a minor makes an In-App Purchase of Paid Content sold in the Application without the consent of a legal representative, the minor or the legal representative may cancel the In-App Purchase. However, cancellation is restricted if the minor's In-App Purchase is within the scope of property permitted to be disposed of by the legal representative or if the minor used fraudulent means to make themselves believed to be an adult. Whether the purchaser of Paid Content is a minor is judged based on the holder of the payment method, such as the device or credit card where the In-App Purchase proceeded. If requesting payment cancellation, documents proving the minor and legal representative must be submitted according to the Company's necessity.
If content is gifted to another User through the gift function after payment, the paying User may withdraw the subscription according to the requirements, period, and procedures specified in these Terms if it is before the recipient expresses the intention to receive the gift. However, if the recipient has expressed the intention to receive the gift, the subscription cannot be withdrawn. If the recipient moves the gift to their storage box, it is deemed that they have expressed the intention to receive the gift.
Charges incurred using Application download or network services (e.g., call charges, data call charges, etc.) may be excluded from refunds.
Article 14 [Subscription Withdrawal Abusing]
If a User consumes or uses purchased items or Cash, they shall not withdraw the subscription (referring to withdrawal of subscription under Article 17 of the Electronic Commerce Act and Article 12 of these Terms) against the Market (meaning the company that operates the market such as Google, Apple, One Store, etc., and handles app download and payment tasks), the Company, other payment agencies, or equivalent companies. Markets, the Company, other payment agencies, and equivalent companies are collectively referred to as 'Markets, etc.'
After withdrawing the subscription from 'Markets, etc.,' the User shall not consume or use the relevant items or Cash. If the User consumes or uses the relevant items or Cash after withdrawing the subscription, they must immediately cancel the withdrawal of subscription. If they receive a refund (payment) without canceling, they must inform the Company and return the refund to the Company.
If the User receives a refund (payment) by withdrawing the subscription, they shall not consume or use the relevant items or Cash. If they consume or use them, they must inform the Company upon receiving the refund (payment) and return the refund to the Company.
Paragraphs 1 and 2 above apply mutatis mutandis even when there are reasons other than "consumption or use of items or Cash" and withdrawal of subscription based on these Terms or the Electronic Commerce Act should not be done.
If a User withdraws a subscription despite not being allowed to do so based on these Terms or the Electronic Commerce Act, it constitutes fraud under the Criminal Act. The Company will immediately file a complaint with the relevant investigative agency regarding such acts.
In cases falling under Paragraphs 1 to 4 of this Article, and if the User receives a refund despite not being able to withdraw the subscription or receive a refund based on these Terms or the Electronic Commerce Act (collectively referring to such acts as 'Subscription Withdrawal Abusing'), the Company may recover the items, Cash, goods, etc., unfairly acquired or held by the User or claim their return. Detailed procedures, etc., are described in the Operating Policy.
Users who have committed 'Subscription Withdrawal Abusing' may be restricted from use according to the Operating Policy. The same applies to those who can be viewed as the same person, conspirator, helper, or accomplice as the User who committed subscription withdrawal abusing when considering various circumstances such as transaction type and IP.
A person who has committed 'Subscription Withdrawal Abusing' shall not transfer the relevant items, Cash, goods, accounts, etc., related to the withdrawal of subscription to other Users for a fee or free of charge through any path, such as legal transactions within the game or illegal over-the-counter transactions. They shall also not attempt, advertise, contact, or solicit for transfer.
Article 15 [Refund of Overpayment]
If an overpayment occurs due to reasons attributable to the Company, the overpayment will be refunded to the User. However, if the overpayment occurs due to reasons attributable to the User, the Company may have the User bear the costs incurred in refunding the overpayment within a reasonable scope.
The refund procedure follows the method provided by the Open Market Provider. Therefore, if an overpayment occurs, the User must, in principle, request a refund from the Open Market Provider or make an additional payment. However, if possible according to the policy and system of the Open Market Provider, the Company may perform the above procedure on behalf of the Open Market Provider.
Article 16 [User Withdrawal]
Users may terminate the game service use contract (hereinafter referred to as 'User Withdrawal' or 'Withdrawal' in these Terms). If a User applies for Withdrawal, the Company may verify the identity of the User, and if the User is verified as the person concerned, measures are taken according to the User's application. Withdrawal is processed immediately, and upon Withdrawal, all content information held by the User is deleted and cannot be restored.
If a User wishes to withdraw, they can withdraw through the Company's customer center and the withdrawal procedure within the game service.
If a User deletes the App from the Device, it is not considered Withdrawal.
Withdrawal takes place for all services provided by the Company, not for each detailed service.
Article 17 [Termination of Game Service Use by Company]
If a User engages in an act falling under any of the following subparagraphs or violates the Terms, Operating Policy (including violating one of the Operating Policies if there is an Operating Policy for each service), or other laws, the Company may terminate the use contract with the User after prior notice (this is referred to as 'Service Termination'). However, if the User violates the law, clearly violates important Terms, or as separately specified in other Operating Policies, the Company may terminate the service without prior notice. If the User has multiple accounts in the relevant game, the Company may terminate the use contract for one or multiple accounts. If the User uses an integrated account, the use contracts for all games used with the integrated account may be terminated. ① Registering false information when applying for service. ② Intentionally interfering with service operation. ③ Stealing another person's service ID and password. ④ Transmitting a large amount of information or transmitting advertising information for the purpose of interfering with the stable operation of the service. ⑤ Distributing virus programs, etc., that cause damage to the Company and Users.
If there is no access record for a specific game of the Company among the "Services" for 5 years, the Company considers these Terms to be terminated, and upon termination of the Terms, all content information held by the User in that specific game is deleted and cannot be restored.
If the Company terminates the game service use contract, the Company notifies the User of the following matters in writing, by email, or by an equivalent method. ① Reason for termination ② Termination date
Upon Service Termination, characters, Cash, etc., are extinguished, and the Company does not refund or compensate for damages.
Article 18 [Total Termination by Company]
If a User engages in an act falling under any of the reasons in Article 14-2, Paragraph 1, Subparagraphs 1 to 5, or violates the Terms, Operating Policy (including violating one of the Operating Policies if there is an Operating Policy for each service), or other laws, the Company may terminate the use contracts for all games (including all accounts if multiple accounts were created in the same game), all communities, and all Applications concluded between the User and the Company after prior notice (this is referred to as 'Total Termination'). However, if the User violates the law, clearly violates important Terms, or as separately specified in other Operating Policies, the Company may execute Total Termination without prior notice.
Upon Total Termination, characters, Cash, etc., are extinguished, and the Company does not refund or compensate for damages.
Article 19 [Restriction on Game Service Use for Users]
If a User engages in an act falling under any of the reasons in Article 14-2, Paragraph 1, Subparagraphs 1 to 5, or violates the Terms, Operating Policy (including violating one of the Operating Policies if there is an Operating Policy for each service), or other laws, the Company may restrict the User's game service use as follows (this is referred to as 'Use Restriction'). Detailed matters such as reasons for Use Restriction and Use Restriction period are determined in the Operating Policy of the relevant game. ① Partial restriction of character rights: Restricting certain rights such as chatting of the character for a certain period. ② Character use restriction: Restricting the use of the User's character for a certain period or permanently. ③ Account use restriction: Restricting the use of the User's account for a certain period or permanently. ④ User use restriction: Restricting the User's game service use for a certain period or permanently.
If the Company restricts use based on the Terms and Operating Policy, the Company does not compensate for damages suffered by the User due to the restriction on use.
Article 20 [Total Restriction on Users]
If a User engages in an act falling under any of the reasons in Article 14-2, Paragraph 1, Subparagraphs 1 to 5, or violates the Terms, Operating Policy (including violating one of the Operating Policies if there is an Operating Policy for each service), or other laws, the Company may restrict the use of all games (including all accounts if multiple accounts were created in the same game), all communities, and all Applications used by the User for a certain period or permanently as follows (this is referred to as 'Total Restriction'). Upon Total Restriction, the use of all games provided by the Company is restricted. Detailed matters such as reasons for Total Restriction and Total Restriction period are determined in the Operating Policy of the relevant game. ① Partial restriction of character rights: Restricting certain rights such as chatting of the character for a certain period. ② Character use restriction: Restricting the use of the User's character for a certain period or permanently. ③ Account use restriction: Restricting the use of the User's account for a certain period or permanently. ④ User use restriction: Restricting the User's game service use for a certain period or permanently.
If the Company imposes Total Restriction according to the Terms and Operating Policy, the Company does not refund or compensate for damages suffered by the User.
Article 21 [Restriction on New Subscription] If the Company has executed Service Termination pursuant to Article 14-2 of the Terms, Total Termination pursuant to Article 14-3, Permanent Use Restriction pursuant to Article 14-4 and Operating Policy (including violating one of the Operating Policies if there is an Operating Policy for each service), or Total Permanent Use Restriction pursuant to Article 14-5 and Operating Policy, and the relevant User applies for use in the same or different game again, the Company may restrict the subscription of the relevant User.
Article 22 [Confirmation of Identity] In applying Article 14-3, Article 14-5, Article 14-6, and other clauses of the Terms, if there is a situation sufficient to be viewed as the same User when judged based on the User's information collected by the Company during the service provision process, the Company may regard them as the same User and take measures such as Total Termination, Total Restriction, and prohibition of new subscription.
Article 23 [Compensation for Damages]
The Company compensates for damages only if the damage occurred to the User due to the Company's intent or gross negligence in relation to the use of free services provided by the Company.
In providing individual services to the User by entering into a partnership agreement with a third party, if damages occur due to reasons attributable to the individual service provider after the User has agreed to the third party's terms of service, the third party is responsible for the related damages.
If the Company receives various objections, including claims for damages or lawsuits, from a third party other than the User due to illegal acts committed by the User due to the User's intent or negligence while using the Service or due to the User's violation of these Terms due to the User's intent or negligence, the User shall indemnify the Company at their own responsibility and expense. If the Company is not indemnified, the User is responsible for compensating for the damages incurred by the Company as a result.
If damages occur to the Company due to the User violating the provisions of these Terms due to intent or negligence, the User who violated these Terms is responsible for compensating for all damages incurred by the Company.
Article 24 [Indemnification]
The Company is exempted from responsibility if it cannot provide the Service due to force majeure reasons such as war, incident, natural disaster, national emergency, or technical defects that are difficult to solve.
The Company is not responsible for suspension/usage hindrance of the Service due to reasons attributable to the User unless there is intent or negligence on the part of the Company. The Company is exempted from responsibility if damages occur to the User because a key telecommunications business operator suspends or does not normally provide telecommunications services.
The Company is exempted from responsibility if the Service is suspended or a failure occurs due to unavoidable reasons such as repair, replacement, regular inspection, or construction of service facilities notified in advance or conducted urgently, unless there is intent or negligence on the part of the Company.
The Company is not responsible for the User failing to obtain the expected score, ranking, etc., using the Service, and is exempted from responsibility for damages occurring from the selection or use of the Service unless there is intent or gross negligence on the part of the Company.
The Company is not responsible regarding the use of services provided for free unless there is intent or gross negligence on the part of the Company.
The Company is not responsible for the loss of the User's in-game experience points, grades, items, in-game money, etc., except in cases caused by the Company's intent or negligence.
The Company is not responsible for any disadvantage or loss of information obtained by the User changing their personal information (including account information) unless there is intent or gross negligence on the part of the Company.
The Company is not responsible for any problems occurring due to the User's device environment or problems occurring due to a network environment without reasons attributable to the Company.
The Company has no obligation to intervene in disputes occurring between Users or between a User and a third party through the Service and has no responsibility to compensate for damages caused thereby.
The Company may restrict game service usage hours, etc., depending on the game service or User according to relevant laws, government policies, etc., and is exempted from responsibility for matters related to the use of game services occurring due to such restrictions and limitations.
The Company is not responsible for any problems that may occur as a "Temporary User" uses the Company's service without formally signing up as a "User" unless there is intent or negligence. When using the service as a "Temporary User," problems may occur where service usage records and transaction records are deleted or cannot be confirmed if any of the following reasons occur. Therefore, the "Company" will inform you of this fact via a popup, etc., upon initial service use. Also, the Company is not responsible for results from a third party illegally manipulating or using the "Temporary User's" device information to use the service unless there is intent or negligence. ① When the mobile device is changed. ② When the mobile device is modified or initialized. ③ When content such as the application is deleted from the mobile device.
Unless there is intent or negligence, the Company is not responsible for problems occurring because the User accesses a site impersonating the Company's service or accesses a network service where the APK, etc., has been modulated.
If it is necessary to stop the entire service due to game planning or operation or the Company's urgent situation, the Company may notify this on the website 30 days in advance and stop providing the service. The User cannot demand service provision or claim compensation for service suspension for paid flat-rate or term-based paid items after the expiration of the usage period regarding the above service suspension.
The Company may receive the User's personal information necessary for service use from a third party other than the User. The provider, not the Company, is responsible for the legality of the provision of such personal information.
The Company is not responsible for hacking, theft accidents, or other accidents occurring because the User neglected to manage their ID, password, etc. However, this is not the case if the Company's intent or gross negligence is the main cause of the accident.
The Company does not bear responsibility for guaranteeing or securing the suitability, accuracy, timeliness, and reliability of information, products, services, software, graphics, voice, and videos related to service use.
The Company does not screen or review Users' posts in advance and bears no obligation for the posts or responsibility for the results thereof.
Article 25 [Special Cases for Test Purpose Game Services]
The Company may provide a game service for test purposes (hereinafter referred to as "CBT") to Users for a certain period before officially commercializing a new game service.
In CBT, game data may be changed, added, or deleted for the stability of the game service, and no compensation such as restoration, extension of usage time, or damages will be processed in this regard. Also, items, game money, characters, etc., acquired by the User during the CBT period will be initialized after the period ends.
If unexpected problems occur during CBT, the Company may suspend CBT without prior notice.
The CBT period is announced through the Company's website or Application.
If the overall content of these Terms and the content of this Article conflict in interpretation, the content of this Article shall apply preferentially.
Article 26 [Attribution of Copyright and Restriction on Use]
Copyright and other intellectual property rights for works created by the Company belong to the Company.
The copyright of the post posted by the User within the Service belongs to the relevant copyright holder.
Users cannot use the information obtained while using the Service for commercial purposes or allow a third party to use it without the Company's consent.
The User grants the Company a worldwide, royalty-free, non-exclusive license to engage in the following acts for the purpose of operating, exhibiting, transmitting, distributing, or promoting the Service regarding posts created by the User and registered in the community or other places provided by the Company. ① Reproduction, modification, adaptation, exhibition, transmission, distribution, publication of User posts within the Service, and creation of derivative works and compilation works. ② Reproduction, modification, adaptation, exhibition, distribution, publication of User posts within related services provided by the Company, and creation of derivative works and compilation works. ③ Providing and allowing the use of the content of the User's posts to service partnership partners such as media and telecommunications companies. However, in this case, the Company does not provide personal information to partnership partners without the User's separate consent.
The license granted to the Company pursuant to Paragraph 4 of this Article is valid definitively while the Company operates the Service; however, if there is exceeding storage capacity, operational difficulties, or other reasonable circumstances, the Company may delete the posts. The license granted to the Company remains valid even after withdrawal due to the User's withdrawal request, suspension of use, or automatic withdrawal, but the operator may delete the User's posts at their discretion. Even if the User re-joins after withdrawal due to the User's withdrawal request, suspension of use, or automatic withdrawal, the User does not recover the right to access posts posted before withdrawal or suspension of use.
If the Company intends to use the User's posts commercially by methods other than Paragraph 4 of this Article, it must obtain the User's consent in advance via telephone, fax, email, etc. However, if the contact information registered in the User information is incorrect or the User does not respond to the Company's contact, making it impossible to obtain prior consent, the Company may seek consent procedures afterward. If the Company uses the User's posts commercially according to this paragraph, the Company may operate a separate compensation system.
If there is an objection from a third party regarding copyright problems with the User's post and the Company judges that there is a considerable reason, the Company may delete it or refuse registration itself without prior notice. Matters regarding the suspension of posting and restoration of posts due to copyright and rights infringement follow the Copyright Act and relevant laws.
Article 27 [User's Posts]
"Posts" include various files and links such as texts, photos, videos, pictures created by the User within the game or community, comments on texts registered by others, texts for Q&A between Users, and texts registered on the community operation bulletin board (hereinafter referred to as 'Posts'). The User can delete posts created by themselves at any time while maintaining User status. However, losses or problems occurring due to the User's posts are the individual User's responsibility, and the Company is not responsible for this unless there is intent or gross negligence.
The Company may move posts without prior notice according to management needs.
If the Company receives objections such as claims for damages from others on the grounds that the User's post infringed on the rights of others, the User who wrote the post must actively cooperate for the Company's indemnification, and if the Company is not indemnified, the User must bear the responsibility for problems arising therefrom.
If the Company judges that a post posted or transmitted by a User falls under any of the following subparagraphs, the Company may delete it without prior notice and may also refuse registration. However, except as provided by law, the Company does not bear the obligation to delete the following posts or materials. ① Contents that slander other Users or others, infringe on privacy, or damage reputation. ② Cases where it interferes with or is concerned to interfere with the stable operation of the Service. ③ Contents recognized as being related to criminal acts. ④ Contents infringing on other rights such as intellectual property rights of the Company and third parties. ⑤ Cases of transmitting, posting, or linking vulgar or obscene information, photos, pictures, emoticons, sentences, shapes, sounds, videos that violate public order and morals. ⑥ Cases where it judges that it violates the post principles prescribed by the Company, such as private political judgments or religious views, or does not conform to the nature of the Service. ⑦ Contents promoting illegal copying or hacking. ⑧ Cases judged as commercial use, such as posting advertisements for profit. ⑨ Cases of repeatedly posting the same or similar posts or disclosing undisclosed information about the Company and games. ⑩ Cases of disclosing another person's personal information or content from which it can be inferred. ⑪ Cases of aiding or encouraging acts of abusing game functions or bugs, or posting information related thereto (excluding cases of reporting or inquiring about this). ⑫ Cases of producing, distributing, using, advertising hack programs or other programs not approved by the Company, or posting information related thereto (excluding cases of reporting or inquiring about this). ⑬ Cases of posting information about unauthorized transactions such as workshop operation, macro program production, distribution, advertising, etc., illegal refunds, unauthorized exchanges, items, or game money (excluding cases of reporting or inquiring about this). ⑭ Cases judged to violate other relevant laws, these Terms, or Operating Policy. ⑮ If the User is a user of the relevant game service, cases where they have been sanctioned for violating the terms of that game.
Users cannot register contents that violate public order or morals or infringe on intellectual property rights including copyrights of others and other rights. If any results occur due to posts with such contents, all responsibility lies with the User themselves.
The Company may close the community without the User's consent at any time due to game service termination, operation, or management reasons. In this case, posts posted in the community will be deleted without separate storage, notice, or vindication.
Article 28 [Jurisdiction and Governing Law]
Matters not specified in these Terms shall be governed by relevant regulations if they are stipulated in relevant laws.
If a lawsuit is filed regarding a dispute arising from the use of the Service, the court according to the procedures set by law shall be the competent court.
The laws of the Republic of Korea shall apply to lawsuits filed between the Company and the User.
<Addendum>
These Terms of Service shall be effective from November 27, 2025.
The Company's Mobile Game Service Terms and Community Terms applied before the effective date of these Terms are replaced by these Terms.